To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift card are non-refundable.
Please do not send your purchase back to the manufacturer, contact us and we will give you return instructions.
Any products that have been used, display excessive wear, are dirty, have pet hair on them, dog fence wire removed from the spool, used dog fence flags, or other signs of prolonged use are not eligible for a refund. The following products due to health and sanitation issues, if used or opened are not eligible for refunds: Spotty Training Place, and Doggie Dooley products.
Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number.
Include the Following with the Return:
Copy of the original invoice or packing slip
Write your RMA number on the outside of the box
Send to the address we provided you
If your return does not have an RMA number and a copy of the invoice, you will be charged a 10% return fee. Refused / Return To Sender - If you refuse delivery of an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping plus a 10% restocking fee.
Return policies and procedures may change without notice. All customers are bound by our return policies and procedures in effect at the time a return is made.
Days to Return & Restocking Fees
- PetSafe, Innotek and SportDog:
- 0-60 Days / No Restocking Fee
- 61-90 Days / 20% Restocking Fee
- 91+ Days / No Refund Available
- Animal Stuff - 30 Days / 15% Restocking Fee
- K&H Products - No Returns - All Sales Final
- Doggie Dooley - 30 Days / 20% Restocking Fee
- Dogtra - 30 Days / No Restocking Fee
- Dynamic Accents - 30 Days / 15% Restocking Fee
- Snoozer - 30 Days / 10% Restocking Fee
- Solvit - 30 Days / 12% Restocking Fee
- Merry Pet Products - 30 Days / 20% Restocking Fee Returns are allowed only for damaged items or if an incorrect item is shipped. Merry does not accept returns for personal preferences, IE: wrong size ordered, color, etc.
- Richell Pet Gates - 30 Days / 20% Restocking Fee
- PetsStop - 30 Days / 15% Restocking Fee
- Cardinal Pet Gates
- 0-30 Days - No Restocking Fees
- 31-60 - Days 15% Restocking Fee
- 61+ Days - No Refund Available
- PetZen - Dog Tread - 30 Days / 15% Restocking Fee
- Big Shrimpy Dog Beds (Must be in Original Condition. “Original condition” means that the item still has the hang tags attached and does not show any sign of use or damage by pets, including pet hair or any other sign of wear, use, or washing. Big Shrimpy reserves the right to make the final decision about whether a returned item is in its original condition.)
- 0-30 Days - No Restocking Fee
- 31-60 Days - 25% Restocking Fee
- 61+ Days - No Refund Available
- Prevue Pet Products - 30 Days / 20% Restocking Fee (Must be unused and in original packaging)
- Kennels and Kennel Tops - 30 Days with 50% Restocking Fee
- GoPet Treadmills & TreadWheels - 30 Days / 30% Restocking Fee
- Pet Gear - 30 Days / 30% Restocking Fee New, unused items only.
- DogPacer Treadmills - 30 Days
- Petego - 30 Days
- Pet Clothing - No Refunds or Exchanges unless item is defective. Must be within 30 days.
- Pet Dreams - 10 Days with $5.00 Restocking Fee
- Crown Pet Products - 7 Days with 20% Restocking Fee for Non-Warranty issues
- Pet Step - 30 Days with 15% Restocking Fee